1. Shipping Options

We offer fast, reliable shipping to domestic and international customers:

• Standard Shipping (USPS) - 6-10 Working Days
• Express Shipping (DHL) - 3-7 working days

Note: Exact delivery times vary by location

2. Order Processing

• Processed within 1-3 working days after payment
• No processing on weekends/holidays

3. Cancellations

• Must request within 6 hours of ordering
• Email: [info@shopmaterna.com]
• No cancellations after shipment

4. Tracking Your Order

• Tracking number emailed after dispatch
• Track via: 'Track my Order' on this site or carrier website

5. International Orders

• Customer pays all customs/duties
• Customs delays are not our responsibility

Need help? Contact us: [info@shopmaterna.com]

At Materna, we stand behind our products and want you to be completely satisfied with your purchase.

1. Return Eligibility

• You may return items within 30 days of delivery
• Items must be:

2. How to Return an Item

1. Contact us at info@shopmaterna.com to request a Return Authorization (RA) number
2. Include in your email:
3. Once approved, ship items to:
   [Your Return Address]

3. Refunds

• Processed within 5-7 business days after we receive your return
• Issued to original payment method

4. Exchanges

• Customer covers additional shipping costs

5. Damaged or Defective Items

• Contact us within 7 days of delivery
• Email clear photos of damage/defect to info@shopmaterna.com
• We'll provide a prepaid return label and either:

6. Non-Returnable Items

For health/safety reasons, we cannot accept returns on:

• Earrings and body jewelry
• Opened skincare/cosmetic products
• Custom or personalized items
• Clearance/sale items (marked as final sale)

We may update this policy periodically. The current version will always be available on our website.

Contact Us:
info@shopmaterna.com

These Terms govern your use of our Website and all purchases made through it. By placing an order, you agree to these Terms in full.

1. Ordering & Acceptance

(a) All orders constitute an offer to purchase, subject to:

• Product availability
• Price confirmation
• These Terms

(b) Dispatch times are estimates only. We're not liable for delays caused by:

• Courier/postal services
• Events beyond our control (force majeure)

(c) To purchase, you must:

• Be 18+ years old
• Use a valid payment method we accept

2. Prices & Payment

(a) Pricing:

• All prices in [USD] (or your local currency)
• Include applicable taxes
• Subject to change without notice

(b) Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• PayPal
• Other approved payment gateways

(c) Charges are processed immediately upon order confirmation.

3. Delivery Policy

(a) Processing Time:

• Orders typically ship within [1-3 business days] after payment

(b) Delivery Estimates:

• Vary by location and shipping method selected
• Not guaranteed - we're not liable for carrier delays

4. Returns & Refunds

(a) Our [30-Day Return Policy] applies to items:

• In original condition
• With proof of purchase

(b) Refunds:

• Issued to original payment method
• Exclude original shipping costs
• See full Return Policy for details

5. Intellectual Property

(a) All Website content (logos, text, images) is owned by or licensed to Máterna™.

(b) You may only use content for:

• Personal, non-commercial purposes
• Prohibited: Copying, reselling, or unauthorized use of any materials

6. Limitation of Liability

We're not liable for:

• Indirect/consequential damages
• Lost profits or data
• Third-party conduct on our Website
• Product issues beyond our control

7. General Terms

(a) Governing Law: [Your Country/State] laws apply
(b) Changes: We may update these Terms; changes will be posted here
(c) Severability: If any provision is invalid, the rest remain enforceable

Contact Us:
Email: [info@shopmaterna.com]

This Privacy Policy describes how Materna ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from Shopmaterna.com (the "Site").

1. Information We Collect

Device Information

When you visit the Site, we automatically collect:

• Your IP address, browser type, time zone, and cookies.
• Pages/products viewed, referral sources, and interaction data (e.g., clicks, scrolls).

Technologies Used:

• Cookies: Anonymous unique identifiers. Learn how to disable them here.
• Log Files: Track IP, browser, ISP, and timestamps.
• Pixels/Web Beacons: Electronic files recording Site browsing.

Order Information

When you purchase, we collect:

• Name, billing/shipping address, email, phone number.
• Payment details (credit card numbers processed securely via Shopify).

2. How We Use Your Information

Order Information

• Process payments, ship orders, and send invoices/confirmations.
• Communicate with you.
• Screen for fraud/risk.
• Provide marketing (if you opt in).

Device Information

• Fraud prevention (via IP analysis).
• Improve Site performance (e.g., analytics, ad campaign success).

3. Sharing Your Data

We share information with:

• Shopify (to power our store): View their Privacy Policy.
• Google Analytics (to understand customer behavior): Opt-out here.
• Legal Compliance: If required by law (e.g., subpoenas).

4. Data Retention

We retain Order Information indefinitely unless you request deletion.

5. Your Rights

• EU Residents: Request access, correction, or deletion of your data.
• Note: Data is processed outside Europe (e.g., U.S./Canada) for order fulfillment.

6. Policy Updates

We may update this policy for operational, legal, or regulatory reasons. Changes will be posted here.

7. Contact Us

For questions, requests, or complaints:

• Email: [info@shopmaterna.com]

How your AURA subscription works

If you subscribe, we send you your AURA order automatically every 30 days so you don't run out. You save 20% on every order compared to buying one at a time, and you can change, pause or cancel at any time.

By subscribing you're agreeing to a recurring order that continues until you cancel it.

• Delivery frequency: every 30 days
• Ongoing charges: every 30 days, using the card you paid with

Your card will be charged automatically every 30 days. We'll email you 3 days before every renewal so you always know it's coming.

Managing your subscription

You're in control of it. You can:

• Skip a delivery
• Change how often you receive it
• Change your shade
• Change your delivery address or card
• Pause it
• Cancel it

Three ways to do any of the above:

1. Log into your account at trymaterna.com and open Manage Subscription
2. Click Manage Subscription in any order confirmation or renewal reminder email
3. Email us at info@shopmaterna.com and we'll do it for you

Cancelling

Cancel any time. To avoid being charged for your next delivery, cancel at least 48 hours before your renewal date. Your renewal date is shown in your account and in every reminder email we send you.

If you cancel after an order has already been processed, that order will still ship. You can return it under our standard 30-day return policy.

Refunds on subscription orders

If you've been charged for a delivery you didn't want, email info@shopmaterna.com and we'll sort it out.

Failed payments

If a payment doesn't go through, we'll retry twice over 5 days and email you. If it still fails, we'll pause your subscription rather than cancel it, so you can restart when you're ready.

Questions

Email info@shopmaterna.com. We reply within 24 hours.